general automotive supply

Rafid Automotive Solutions handled nearly 269,000 calls with 2.5 minute response time in 2025 — Photo by Ene Marius on Pexels

General automotive

How Rafid Automotive Solutions Embraced General Automotive Solutions to Cut Fleet Manager Stress by 57% With a 2.5‑Minute Call Response

Rafid Automotive Solutions cut fleet manager stress by 57 percent by delivering a 2.5-minute average call response, even while handling 269,000 support requests in 2025. The company achieved this by unifying general automotive solutions across dispatch, AI routing and workforce automation, outpacing the industry average wait of 4.