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General Motors employees honored with Automotive News awards — Photo by AP Vibes on Pexels

General automotive

General Motors Recognizes General Automotive Leaders in Top Executive Awards

General Motors Recognizes General Automotive Leaders in Top Executive Awards GM announced its annual Executive Awards in March 2024, honoring leaders across engineering, sales, and after-sales service who have driven measurable performance improvements. The ceremony highlighted three core categories: Innovation in Customer Experience, Operational Excellence, and Sustainable Mobility Leadership. Winners

Rafid Automotive Solutions handled nearly 269,000 calls with 2.5 minute response time in 2025 — Photo by Ene Marius on Pexels

General automotive

How Rafid Automotive Solutions Embraced General Automotive Solutions to Cut Fleet Manager Stress by 57% With a 2.5‑Minute Call Response

Rafid Automotive Solutions cut fleet manager stress by 57 percent by delivering a 2.5-minute average call response, even while handling 269,000 support requests in 2025. The company achieved this by unifying general automotive solutions across dispatch, AI routing and workforce automation, outpacing the industry average wait of 4.